Button Veterinary Hospital

Button Veterinary Hospital is a veterinary clinic in Tacoma, Washington located at 5608 S Durango St. On Google it has a 4.6/5 rating from 348 reviews. Recent feedback mentions kind, knowledgeable care for dogs, alongside a complaint about communication and urgency around a medication refill.

Services

•Veterinary care for dogs, including senior dogs
•Handling visits for dogs described as “problematic” or challenging
•Prescription/medication refills (including heart medication mentioned in one review)

Pricing

Pricing was described as below average compared with current veterinary costs by one reviewer; the clinic does not publish prices.

People

Dr. Mercer is mentioned by name in recent reviews.

Reviews

Button Veterinary Hospital has a 4.6/5 Google rating from 348 reviews. Recent comments describe staff as kind-hearted, knowledgeable, and good with dogs (including seniors and dogs that are difficult to handle), with one reviewer noting a friendly sense of humor. One recent negative review reports rude communication and delays with a heart medication refill, describing the interaction as dismissive and not treated as urgent.

Reviews for Button Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 348 we track in total. Recent reviews may not be representative of overall sentiment.

Rebecca Eilers

1 week ago

Very kind hearted with my senior dog.

Travis Pope

3 weeks ago

Kat Dubuque

1 month ago

Can’t recommend them enough, dr Mercer is incredible and kind and so is all the staff, and price is affordable for what vets are now and very knowledgeable.

Sophie Martin

3 months ago

Had a great time with Dr. Mercer and the staff there. Good hearted people with a with a sense of humor; they did very well with my problematic dog. They now have two new patients!

Kyle Raab

The level of rudeness and disrespect I experienced from the staff was unbelievable. From the moment I called, I was spoken to with an attitude and made to feel like I was inconveniencing them for trying to get my dog’s medication. Bella has Stage 4 heart disease, and I called to have her heart medication refilled because she cannot go without it. After two full days and multiple phone calls, the prescription still hadn’t been called in. Every veterinarian I’ve used in the past has treated this type of medication as a priority and had it called in the same day. When I mentioned that I had called twice the day before, the staff member’s response was, “You actually called three times,” in a sarcastic, dismissive tone instead of addressing why the medication still hadn’t been sent. When I explained that it was urgent because Bella has Stage 4 heart disease, I was told, “It’s not urgent.” No pet owner should ever be spoken to that way while trying to get medication for a critically ill dog. The lack of urgency, poor communication, and disrespectful customer service were completely unacceptable. I will not be returning, and I would strongly encourage anyone considering this clinic to think carefully about how they treat both their clients and their pets.